Root Source

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Terms & Condtions

This website and the e-commerce platform are both managed by KBL Group. Users can browse and purchase fresh fruits, vegetables, and much more items at All visitors and users of the website, whether browsing or making a purchase, are subject to the Terms of Use (the “Terms and Conditions”) listed below. Please keep in mind that by using the service on the website, you unconditionally agree to abide by these terms and conditions and any and all laws and regulations that apply to the use of the site. The Terms and Conditions are subject to change at any time by us. When they are made public on the Website, these changes will take effect. At the bottom of these Terms and Conditions, you’ll find a note indicating any changes or updates. If you break these Terms of Use, KBL Group can stop you from using the site in the future, prevent you from using it again, or pursue legal action against you.


It is your responsibility to read the Terms and Conditions each time you use this website, and continuing to do so indicates your agreement to be bound by the most recent version. All of the provided information—as defined below—must be accurate. It is against these Terms and Conditions to provide any inaccurate information. You agree to accept and pay for the requested item(s) by confirming your purchase at the checkout stage.

User License granted you a limited, non-exclusive, revocable, and non-transferable license to utilize and access the Site in accordance with the requirements and restrictions outlined in these Terms and Conditions and any hereby amended or revised Terms and Conditions.

Before making any use of the Website, the user is responsible for reading the Terms and Conditions and agrees to do so. Including, but not limited to, the fact that KBL Group reserves the right to change, suspend, or end any part of the website at any time, with no obligation to users. You may also be denied access to some or all of the Site or certain features and services by KBL Group without prior notice or liability. The proprietary software and any documentation provided to you in order to access the Site are not yours to own. You are not allowed to own, use, loan, sell, rent, lease, license, sublicense, assign, copy, translate, modify, adapt, improve, or create any new or derivative works from, display, distribute, perform, or in any way exploit the Site or any of its contents (including software) unless specifically permitted by the Terms and Conditions.

Intellectual Rights

The content, quality, or accuracy of data supplied by users, compilations of such data, text, information, and other materials made available to users through KBL Group’s system are not under the control of KBL Group. The Online Materials are KBL Group’s intellectual property, which is protected by Pakistan international intellectual property laws. Except as expressly permitted by these Terms and Conditions, no part or all of the Online Materials may be copied or redistributed without the prior written consent of KBL Group.

User Information

You agree to accept responsibility for all activities that take place under your account or password whenever you use the site and for maintaining the confidentiality of your account and password and restricting access from any devices. If you don’t follow this section, the Site won’t be held accountable in any way, either directly or indirectly, for any loss or damage of any kind you might suffer.

Copyrights Claim

The copyright trademark or registered trademark of KBL Group or the respective owners of such content, including technology providers, includes, but is not limited to, pictures and photographs, descriptions and written text, designs, logos, trademarks, and other materials on the pages of and KBL Group. All rights remain unassigned. Without a valid defense, express consent, or fair use exemption, KBL Group has the right to terminate the privileges of any user who uses this website to illegally transmit copyrighted content. You represent and warrant that the information you submit to this Site does not violate any third-party copyrights or other rights. In addition, KBL Group reserves the right to pursue any and all legal remedies in the event of a violation of this provision.

Root Source Site Operation

This Site is under the control of KBL Group, whose headquarters and domicile are in the Lahore, Pakistan. The KBL Group does not warrant that this website can be utilized in other countries or jurisdictions. If you use this site from a different location, you are responsible for complying with any local laws that may affect how this site is used. Any materials from this site may not be used, exported, or re-exported in violation of any applicable laws or regulations, including but not limited to export laws and regulations for the Pakistan

Payments & Purchases

Root Source accepts payment by cash upon delivery, or via this Site by debit cards or credit cards. All purchases will be billed in Pakistani Rupee (PKR) for all products and services. The terms and conditions of the third-party merchant provider that supplies the products on the Site also apply to all online purchases.

Regarding the advertised prices of any products offered for sale on this website or elsewhere, the company makes no guarantees. Prices for all products are subject to change and only become final when the customer makes payment.

By making payment for our products or services on our Website, all details that you, as the consumer, are prompted and required to submit will be provided directly to our payment provider via a secured connection. Root Source holds out no promises or warranties with regards to any breaches of the secured connection that were not to Root Source’s knowledge.

Refund & Fraud

If a customer is not satisfied with the product’s quality for any reason, they can return it in accordance with our refund policy within two hours of delivery. We will return the item and issue a refund for its value, which will be reflected in your invoice or credited to your account in the case of cash on delivery.

An order can be canceled by a customer within 30 minutes of being placed. If this happens, we will give you a refund for any money you have already paid for the order. We reserve the right to cancel orders at any time in our sole discretion if we have reason to believe that a customer is engaging in a fraudulent transaction or is violating the website’s terms and conditions. We will keep a negative list of all customers and fraudulent transactions, and we will deny them access or cancel any orders they place.


Your order shall be delivered within 1 hour once the order has been placed on our website and delivery time may be vary in case of due to unforeseeable circumstances. We will notify you if an item is not in stock at the time of delivery and refund the amount of the unavailable item in accordance with the original method of payment.

Commercial Use

You are not allowed to use this website for any kind of business, like making sales of goods or services. If you want to make any kind of commercial offer on this site, whether through links, advertisements, solicitations, or any other form of communication, you must first get written permission from Root Source. Only a majority shareholder, the shareholder’s valid attorney-in-fact, or a company director or officer can obtain this prior written consent.

User Violation

Root Source believes that the information you have provided has violated or is inconsistent with these Terms and Conditions, violates the rights of Root Source or any third party, or violates the law, you acknowledge and agree that Root Source may terminate your access to the Site or exercise any other remedy and remove any unauthorized user information without prior notice. For violations of these Terms and Conditions, you agree that Root Source may not be entitled to monetary damages and may be eligible for injunctive or other equitable relief as permitted by law. If required by law, Root Source may release user information about you.

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